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Travel Consultant international | BCD Travel Corporate | Austin, TX
Job Summary
Fulfills International travel related requests for airline, hotel, and
car rentals to result in the lowest cost for booked itinerary and
maximum commission claimed. Is knowledgeable in international faring
and provides customer service through the communication of travel
related information. Must spend more than 50% of work time on
International travel requests.
Essential Duties and Responsibilities Include
- Books international reservations for air travel, hotel and car
rentals, following up when necessary to complete the reservation.
- Responds to requests for international price quotations utilizing
automated system(s) for domestic and international itineraries; queues
to rate desk when appropriate.
- Promotes the acceptance of fares, rates, and suppliers that match the
client's travel program policies and negotiated contracts. Applies
discount programs appropriately.
- Moves market share for BCD Travel preferred suppliers.
- Maintains and promotes professional and courteous client relations by
managing a prompt and accurate response to telephone and email
communications.
- Remains informed of all airline rules and regulations and current
affairs. Communicates information to clients accurately and
appropriately.
- Achieves individual and contractual service level goals related to
telephone, quality, and productivity.
- Maintains client profiles, ensuring specials requests and reward
program information such as frequent flyer / driver / hotel stay are
included.
- May build airline reservation system profiles for use with a specific
group of travelers.
- Monitors, sorts and works global distribution systems (GDS) queues
daily to maintain quality control.
- Ensures optimum customer service through effective use of phone
systems and positive telephone service techniques.
- Knows and properly uses: airline terminology, codes, fare basis,
airline rules and tariffs, resource guides, books, and industry
contacts.
- Assumes and performs other duties and responsibilities not
specifically outlined herein, but which are logically and properly
inherent to the position
Transferable Skills (Competencies)
- Knowledge of international faring and commission structures
- Professional telephone skills.
- Ability to work independently, exercising discretion and judgment.
- Ability to manage multiple tasks and changing priorities.
- Capability of maintaining a favorable company image when interfacing
with outside sources.
- Ability to maintain work volume and quality consistent with peers.
- Proven pursuit of learning and self-development.
- Ability to manage responsibilities in a manner to result in lower
costs and better efficiencies for the company.
- Ability to demonstrate personal and organizational integrity.
- Competency to maintain positive client and co-worker
relationships-Establishing, developing, and maintaining trust and
loyalty over time and through changes.
- Capability of working in a team environment supporting management and
staff, following policies, providing feedback, assisting in special
projects, and taking on additional responsibility.
- Effective oral and written communications.
- Organizational skills that result in high productivity.
Qualifications
- Minimum of four (4) + years active Travel Consultant experience in the
past 6 years.
- Minimum of 1-2 years international experience
- Must spend more than 50% of work time on International travel
requests.
- Thorough knowledge of the travel industry, fares and international
markets.
- Proficiency on specified GDS.
- Knowledge of international faring and ticketing procedures.
- Above average productivity level (subject to management assessment for
off-the-phone projects).
- Demonstrated professional customer service skills.
- Achieves established office goals for measurable accuracy.
- Demonstrated internet research skills for customer information.
- Ability to work nights and weekends when needed.
Physical Requirements
The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly
required to talk, hear, and use hands to finger or handle or feel
objects, tools, or controls as well as to type. The employee is
occasionally required to reach with hands and arms.
- The employee must occasionally lift or move up to 10 pounds.
- Specific vision abilities required by this job include close vision.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://bcdtravel.contacthr.com/19931587
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